INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

We work hard to make sure that our customers receive products that look exactly like the images on our website pages. Please keep in mind that photos do not always properly represent colours, so the actual colors of a product may change slightly from what is shown in one of our online images.

As soon when we become aware of noticeable variations in our items that customers may find unacceptable, we working diligently to update our online descriptions and images.

Where can I view my sales receipt?

On the Billing page, you could see your membership details, containing copies of your receipts.

Please remember which you may only do it if you registered online. If you have any additional questions or concerns regarding your sales receipts, please feel free to contact our billing staff directly at [email protected]

How can I return an item?

You get the option to return most items bought from Panchdhatu.net  However, you can only return products which are explicitly labeled as “returnable” on the product detail page and/or our policy, and also items that also are sent within the’return window’ period.

Items are returnable if you’ve received them in a condition that is –

Physically damaged
Has missing parts or accessories
Defective
Different from its description on the product detail page on

Will you restock items indicated as “out of stock?”

We make every effort to restock popular items within two weeks when they’re out of stock. We try to refill slower-selling items within 1-2 months. Please keep in mind that restocking timeframes will vary substantially.

Where can I ship my order?

Established ecommerce firms may use our fulfilment centre to send orders to their consumers faster and at a lesser cost.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS